Mandatory conditions for the return or payment of goods:

The item must be complete

Presence of original and undamaged packaging and labels

Compliance with the presentation (lack of consequences of operation and wear)

Before returning the goods, it is necessary to contact the manager to file a return request. The return was made by mail or in the self-delivery police (Kyiv only).

Return via mail

The goods can be returned by New mail within 14 days from the date of receipt of the order.

To send the goods, you need to call (+380) 050-699-08-07 to get the details for sending the return from the manager.

Shipping of goods is at the expense of the buyer.

After sending the goods, you must call (+380) 050-699-08-07 to inform the manager of the declaration number.

After the return of the goods, provided that its consumer properties and presentation are preserved, a refund is made within 14 days after shipment

Return in Kyiv:

Return in Kyiv is carried out only at the pickup point within 14 days from the date of purchase.

Before returning the goods, you must contact the manager by phone (+380) 050-699-08-07 and submit a return request.

After the return of the goods, subject to the preservation of its consumer properties and presentation, a refund is made in a manner similar to the method of payment, on the day of return or, in the absence of money in the cash register, within 7 banking days.

Note:

In case of return of goods of inadequate quality, the store assumes the costs of shipping. To do this, you must provide a receipt for the shipment of goods.

If the item sent is non-refundable, the store is forced to send it back at the buyer's expense.

Refunds, in case of sending the goods through mail, are carried out to the buyer's settlement account.

If the product does not work (damaged), the exchange or return of the product is possible only if there is a conclusion from the service center authorized by the manufacturer that the operating conditions are not violated.